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High quality, very professional manufacturers approved service
I have never experienced any problems
Everything was very easy and efficiently done.
i felt respected i was listened too. i felt that i was welcomed
Have always helped out and do an amazing job
I got the car back with no issues
Great comms, speedy arrangements, quick turnaround for repairs.can't ask for more then that.
Great attention to detail, very customer friendly, kept me constantly up to date on progress. Good customer centric organisation.
Shirin was very helpful throughout the process and very accommodating of all requests. He even had a bottle of water for me knowing I was running to the site to collect my car.
The team at the service center from the guard, to the receptionist and the fella who who has no hair were excellent!
Service and MOT were done with care. Mark provided really good advice.
kept up to date on service requirements and timings
They did everything that they said that they would
Nothing to fault
Prompt, informative service and the car feels like it's been taken care of.
In the middle of the current lockdown, I booked the appointment in July and received confirmation on the Friday before my Monday appointment to confirm the time my car was expected for its MOT.
Job done promptly with sound and courteous follow up advice
Attentive team and over the weekend communication and service
Extremely organised and friendly
Easy to arrange servicing. Good follow up. Everything clear and went to plan. Personnel are very professional and polite.
Just went in for brake fluid service but pleased to see my car was washed
Quick and efficient
Excellent customer service from Grant as usual
Efficient staff and nice attitude.
Excellent- Asad was a rock star from start to finish !
Excellent staff and knowledgeable
It was quick and simple, just what was needed, especially in these times.
I loved the coffee in the show room, maybe you should think about opening a chian bmw coffee shop, I promise I will be your loyal customer.
excellent customer services
we received our car earlier than expected in the middle of tier 4
Kunal, helped me though the process of the purchase. Thanks to the sales team at Park Lane.
Our experience with Kunal has been a good one from the time of our first appointment until the delivery of the car. He kept us informed of the progress from order to delivery and provided valuable input on the selection of options.
Professional, timely, kept me well informed. The finance part was very simple and easy too.
My wife and I were both made to feel very welcome at BMW Park Lane and we were always kept updated throughout, from the point of sale until collection.
Our sale executive, Alex King, provided a warm, friendly, and professional service. He regularly went above and beyond for the sake of customer satisfaction.
The process went as smooth as possible considering the Covid-19 issues there have been both in the UK and in Germany where the car was built. From start to finish the experience was made easier with the attentiveness of Mr Podmore at BMW.
Very easy always fabulous staff willing to help handover was very good. the staff are genuinely nice people not robots that stick to a script just genuine people you can actually talk with. Thank you Kamal for the handover much appreciated
Ian has made everything so smooth and easy, while we were waiting we were having a chat and he's just a good person to talk to and you can tell he's very experienced.
All was excellent
Alex King professionalism has been outstanding. Alex is technically well prepared and made the all experience very satisfactory.
Kunal was very knowledgeable about my car i was buying,very helpful and helped me sort the insurance, excellent from ordering to collection and has been since ,ringing me asking how the car is.
Car was great
The patience of ian Podmore, hes knowledgeable and considerate. I had a lot of questions and he was happy to answer all of them. I went to Brentford twice initially, which was a happy experience but couldn't compare to Perfect Park Lane.
I was treated very well.