Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service department at Batersea is exceptional and special thanks goes to Chris Mallouppas best service advisor.

Service

Mark Cresswell,my service organiser, set a quick turn around - organised everything really efficiently and it all went seamlessly - I think you have a team of really nice people there - everyone was incredibly helpful and very professional

Service

all on time - car returned clean

Service

The sales person very helpful and made the purchase easy.

Service

Excellent, helpful staff, particularly Mark

Service

All my problems were resolved

Service

location

Service

My 330e was due an MOT and brake fluid change. Grant Davis agreed to collect the car from my house, take it to Battersea and return it later the same day. Everything went according to plan - a good arrangement and I will do the same for my Z4

Service

Able to book without any hassle and was updated as soon as car was ready

Service

Good service

Service

I am completely satisfied because you are doing every services very excellent .

Service

Good stuff very helpful and thanks

Service

Brilliant customer service no complaints in this department at all.

Service

All good

Service

I feel safe after finishing my visit to Bmw

Service

Great service

Service

Well organised friendly staff, good experience

Service

Friendly, efficient and I was kept informed of work needed.

Service

same as above

Service

Apart from facilitating social distancing, the staggered reception times are great in avoiding waiting. Joshua was most helpful in explaining the service requirements for the vehicle. My wife appreciated his extra efforts in pairing her iPhone.

Service

I booked - no problem I checked booking later - no problem The car was collected on the day and at the time given It has had its annual check - the price reasonable - and feels fine to drive

Service

The relationship with my service manager is fantastic. Grant Davis is to be commended. Straight talking, to the point in terms I understand. Always willing to go the extra mile to ensure I am happy. I travel 2 hours to and from for 5 star service

Service

Very helpful indeed

Service

Got the part in, did the work under warranty and very straightforwards

Service

Mark Creswell was outstanding in the service department. He called me when he said he would call me and he sourced a car for me when mine was in for repair. He is an asset to your company and i will bring my bmw back to park lane battersea.

Service

Second time at Park Lane, super efficient and service done without any issues. Customer and staff safety was well taken care of during the pandemic.

Service

I was kept informed of the work required and it's progress and was carried out without any delay.

Service

It is very good

Service

The work was carried out to a high standard as requested with no fuss

Service

Hospitality, customer care, very pleasent staff.

Service

Whole process was very simple

Service

Staff friendly and informative. Excellent COVID procedures in place. Gentleman on gate waving people in and directing for spaces super friendly and happy for a monday morning.

Service

Excellent service

Service

Excellent service from the team

Service

Efficient and reasonable value

Service

very well organised and service completed earlier than I expected

Service

The car was serviced and I received a report

Service

As above. Great service.

Service

Went way beyond what I was expecting, considering lockdown etc..

Service

Did what was required. Kept me in touch

Service

With BMW service on time my car still running as a new

Service

The speed at which the job was done was really good.

Service

Friendly staff, throughly checked the car and also repaired some parts without extra charge as I'm a loyal customer. Definitely appreciated

Service

More than happy with service

Service

More flexible timing would have been great. Price aint cheap. Service was great, responsive team

Service

Service/MOT easy to book online. Polite customer service.

Service

A straightforward job, but done to BMWs usual high standard

Service

Very good service and honest with the appraisal which has saved me money this time around, just a shame that the brake line is starting to show signs of corrosion which I have never had with any of my other vehicles, this was not Park Lanes problem.

Service

Prompt. Attentive. Quick collection and handover. Well serviced car

Service

Fantastic customer service, good telephone response. I felt they appreciated me using their services! I'll be returning

Service

Mot was reasonably priced and the car was cleaned very nicely. Great team of professionals. The steering wheel was wrapped during MOT & the staff who brought the car back was a very pleasant gentleman.

Service

Prompt and efficient,

Service

All works were explained and completed on time

Service

Very friendly staff. Good covid procedures.

Service

The vehicle was driven from the car park to myself because of the COVID situation but the exchange of vehicle was prompt and fast

Sales

It was an excellent service just at the handover I had to wait for about 25 mins outside waiting for the handover person apart from that it was absolutely amazing service and exceptional service.

Sales

Alex was quite responsive to our communication since day 1. We went through the car spec line by line. He is quite knowledgeable and passionate about bmw, and I felt that clearly. He also responded promptly to address some issues that I raised.

Sales

Exchange and handover (in commercial underground car park on Park Lane) very handled.

Sales

They helped us to decide on our specification, were efficient in agreeing an acceptable price, and handled our change of mind on part of the spec efficiently. The handover of the car was on the date set 6 months earlier, and was efficient.

Sales

everything was handled professionally

Sales

Fantastic! Considering COVID procedures have been in place throughout it all, I still got my car on time (early actually) and was able to collect. There was no option available for delivery I believe but I was happy to pick up myself.

Sales

As stated above, Hussein the sales and Sam in after care both went beyond expectation and help my wife and me out with everything we needed.

Sales

Ian was great and full of energy, overall very pleased, we had a few teething probs at the start but Ian kept us updated all through the process ????

Sales

As above Ian makes it really easy and it was nice seeing him again to sort out my new car.

Sales

Professionally maintained and welcoming, feels Covid-Safe which really made a big difference to overall experience

Sales

Considering the current situation, we find ourselves in. The service was excellent.

Sales

Excellent customer service, Alex was very helpful, professional and friendly!

Sales

From start to finish I have been looked after and treated in a professional and timely manner.

Sales

Very happy and pleased

Sales

The car was nice and clean and my advisor was very friendly and explained everything to me.

Sales

Hussein and Tony courteous, helpful and patient.

Sales

Giuseppe was very helpful both leading up to the sale and post sale. His approach and attitude was spot on.

Sales

When my order was ultimately handed over to Hussein Qureishi I was 100% satisfied with the service.

Sales

The sales assistant was very pleasant, everything was straightforward and simple, and my car was delivered on time.

Sales

All the Covid-19 safety measures were respected, everyone was super friendly.

Sales

Ian podmore at parklane from the beginning right till delivery of the vehicle was professional, friendly very informative any problem I had he was very quick with his response and willingness to support any concerns I had. Very impressive.

Sales

2020 was a challenging year, but still - Alex King at BMW Park Lane made the whole process simple and stress free.

Sales

Everything went well.