Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

High quality, very professional manufacturers approved service

Service

I have never experienced any problems

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Everything was very easy and efficiently done.

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i felt respected i was listened too. i felt that i was welcomed

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Have always helped out and do an amazing job

Service

I got the car back with no issues

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Excellent service.

Service

Great comms, speedy arrangements, quick turnaround for repairs.can't ask for more then that.

Service

Great attention to detail, very customer friendly, kept me constantly up to date on progress. Good customer centric organisation.

Service

Shirin was very helpful throughout the process and very accommodating of all requests. He even had a bottle of water for me knowing I was running to the site to collect my car.

Service

The team at the service center from the guard, to the receptionist and the fella who who has no hair were excellent!

Service

Service and MOT were done with care. Mark provided really good advice.

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kept up to date on service requirements and timings

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They did everything that they said that they would

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Good service

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Nothing to fault

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Prompt, informative service and the car feels like it's been taken care of.

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In the middle of the current lockdown, I booked the appointment in July and received confirmation on the Friday before my Monday appointment to confirm the time my car was expected for its MOT.

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Job done promptly with sound and courteous follow up advice

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Attentive team and over the weekend communication and service

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Extremely organised and friendly

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Easy to arrange servicing. Good follow up. Everything clear and went to plan. Personnel are very professional and polite.

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Just went in for brake fluid service but pleased to see my car was washed

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Quick and efficient

Service

Excellent customer service from Grant as usual

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Efficient staff and nice attitude.

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very efficient

Sales

Excellent- Asad was a rock star from start to finish !

Sales

Excellent staff and knowledgeable

Sales

It was quick and simple, just what was needed, especially in these times.

Sales

I loved the coffee in the show room, maybe you should think about opening a chian bmw coffee shop, I promise I will be your loyal customer.

Sales

excellent customer services

Sales

we received our car earlier than expected in the middle of tier 4

Sales

Kunal, helped me though the process of the purchase. Thanks to the sales team at Park Lane.

Sales

Our experience with Kunal has been a good one from the time of our first appointment until the delivery of the car. He kept us informed of the progress from order to delivery and provided valuable input on the selection of options.

Sales

Professional, timely, kept me well informed. The finance part was very simple and easy too.

Sales

My wife and I were both made to feel very welcome at BMW Park Lane and we were always kept updated throughout, from the point of sale until collection.

Sales

Our sale executive, Alex King, provided a warm, friendly, and professional service. He regularly went above and beyond for the sake of customer satisfaction.

Sales

The process went as smooth as possible considering the Covid-19 issues there have been both in the UK and in Germany where the car was built. From start to finish the experience was made easier with the attentiveness of Mr Podmore at BMW.

Sales

Very easy always fabulous staff willing to help handover was very good. the staff are genuinely nice people not robots that stick to a script just genuine people you can actually talk with. Thank you Kamal for the handover much appreciated

Sales

Ian has made everything so smooth and easy, while we were waiting we were having a chat and he's just a good person to talk to and you can tell he's very experienced.

Sales

All was excellent

Sales

Alex King professionalism has been outstanding. Alex is technically well prepared and made the all experience very satisfactory.

Sales

Kunal was very knowledgeable about my car i was buying,very helpful and helped me sort the insurance, excellent from ordering to collection and has been since ,ringing me asking how the car is.

Sales

Car was great

Sales

The patience of ian Podmore, hes knowledgeable and considerate. I had a lot of questions and he was happy to answer all of them. I went to Brentford twice initially, which was a happy experience but couldn't compare to Perfect Park Lane.

Sales

I was treated very well.