Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied

Service

Great service and very friendly staff

Service

The work was carried out on time.

Service

From booking, reception, pre work call and collection it is a pleasure to deal with you

Service

clear info, never get additional service 'pushed' - intelligent care - car valeted well for return

Service

The sales team (Asad) is excellent and very knowledgeable of the cars available. He answered all questions promptly and made my experience seamless.

Service

Attentive and professional staff

Service

Very satisfied as they were polite and professional

Service

Both mark cresswell and philip hudson were a pleasure to deal with. Very coperative, polite, patient and accommodating. The staff in general, from the guys at the front gates to the receptionist in the building were incredible

Service

Recall completed in 50% of quoted time including a very good valet

Service

Excellent service

Service

Service adviser was very good

Service

The service centre staff were pleasant and helpful. This undesirable and time-consuming task for the owner was made as painless as possible. The vehicle parameters were checked and the car cleaned before being returned.

Service

On time and car looks and feels like new.

Service

Shirin was brilliant. He kept me posted on the situation with my car and kindly arranged a courtesy car when it became clear my car was going to be in the garage for longer than expected. I really appreciated this, it made a huge difference to me.

Service

Easy to secure appointment, kept up date on progress, promises kept.

Service

All work completed on time and to my satifaction

Service

Up to date calls, very informed

Service

You were made to feel comfortable and looked after while you were waiting for your car to be serviced. Especially in these strange times.

Service

The service was awesome. I was very well looked after and could not ask for more than that. After service care is missing in so many companies so its pleasure to treated as I was by BMW

Service

They did everything that I had asked for. A warning light appeared at one stage and that was dealt with efficiently thus avoiding a 2nd visit at a later stage.

Service

I was completely satisfied

Service

good service and flexible approach on pick up

Service

I arranged this MOT and service during lockdown. I was given all the factors affecting the earliest date that MOT was possible and how government rulings would determine this.

Service

The communication was good, I arrived and everything was prepared, I didn't have to wait long to be seen and everything was explained to me very thoroughly

Service

Exemplary service. Ever friendly and professional

Service

Staff are outstanding

Service

Easy, safe check in, service completed by required time and costs explained in advance.

Service

There was never a moment of hesitation on BMW Park Lanes side. They were available to help me immediately, they even offered to have the car collected.

Service

I am completely satisfied with my service as it met the needs required by my car.

Service

Despite initial difficulty booking a service - the rest was very good. Arrived 30 mins before appointment due. Met at gate by businesslike member of staff who arranged reception. Service and needed two new tyres, Service adviser helpful/efficient

Service

Nice, professional staff - security, reception, customer service; all helpful

Service

They went above my expectations with resolving my car's issues

Service

Linda Hegarty was an absolutely amazing consultant, communicating well and ensuring I was constantly kept up to date with the progress of my car

Service

All went well

Sales

Mon was great during handover.

Sales

The Sales Person was friendly, informative and supportive.

Sales

Ian was great. lovely gentelman

Sales

Great team of professionals who know exactly what their talking about, so nice and friendly you dont often get that at centres these days, the focus is definitely on customer satisfaction.

Sales

I was extremely happy with the service provided by BMW Park Lane all thanks to Alex King. From the start he made me feel like I'm the most important customer and always kept me up to date with everything that was happening to the order of the car.

Sales

I'm extremely satisfied, I visited many car companies to get a car and I can tell you that the gentleman ( Ian ) who's on the Motabilty cars one of the best experience people I have ever met in my life . He was the reason of choosing BMW .

Sales

Very helpful, flexible and commercial.

Sales

perfect service Ed Howes at BMW PARK LANE was indeed the best sales person i have dealt with in my 18 years of purchasing BMW cars. Thanks Ed

Sales

Alex communicated clearly and in a timely manner. One day, when Alex was off from work, Wayne stepped in seamlessly and was able to assist. The overall teamwork at BMW Park Lane was very good.

Sales

Edward Howes at Park Lane BMW in London could not have been more helpful and good-natured throughout the whole process.

Sales

The deal we reached was excellent and the car they found me was everything I wanted. The handover went smoothly even during these difficult times of COVID-19.

Sales

It's a great car and a lot have changed from the old X5 model making it very luxury and pleasant to drive.

Sales

Ed Howes was easy to deal with, genuine and provided a special service with the lead up to handover and on the day! Thanks Ed!

Sales

I spent three months visiting car showrooms in Central London trying to find the mid sized SUV that best suits my family. BMW Park Lane and specially Kunal Jarodia's customer service impressed me. As a result I recently leased a BMW X4 M40i.

Sales

it's because MR. ASAD who look after us is very helpful and explains every single details to us and very accommodating during the time we are in the showroom.

Sales

James Waygood was very attentive and made sure we were happy

Sales

Alex King made the process quick and easy and was a delight to work with He is a credit to BMW Park Lane I first met him in 2019 when he was very professional and client focused I contacted him again in 2020 for this reason

Sales

I picked my vehicle up from the mini branch due to Covid and all the staff were brilliant in the measures they are taking due to the current climate. The process was very quick and easy.

Sales

Guys kept within the constraints of Covid, was given clear instructions on what to do / where to go.

Sales

We were treated great and up to date on our new car

Sales

I am very impressed with the knowledge and recommendations with the range of cars and all the advise and support I received from Mr Ian Podmore.

Sales

Again, Ed was just excellent