The work was carried out on time.
Great service and very friendly staff
From booking, reception, pre work call and collection it is a pleasure to deal with you
clear info, never get additional service 'pushed' - intelligent care - car valeted well for return
The sales team (Asad) is excellent and very knowledgeable of the cars available. He answered all questions promptly and made my experience seamless.
Attentive and professional staff
Very satisfied as they were polite and professional
Both mark cresswell and philip hudson were a pleasure to deal with. Very coperative, polite, patient and accommodating. The staff in general, from the guys at the front gates to the receptionist in the building were incredible
Recall completed in 50% of quoted time including a very good valet
Service adviser was very good
The service centre staff were pleasant and helpful. This undesirable and time-consuming task for the owner was made as painless as possible. The vehicle parameters were checked and the car cleaned before being returned.
On time and car looks and feels like new.
Shirin was brilliant. He kept me posted on the situation with my car and kindly arranged a courtesy car when it became clear my car was going to be in the garage for longer than expected. I really appreciated this, it made a huge difference to me.
Easy to secure appointment, kept up date on progress, promises kept.
All work completed on time and to my satifaction
Up to date calls, very informed
You were made to feel comfortable and looked after while you were waiting for your car to be serviced. Especially in these strange times.
The service was awesome. I was very well looked after and could not ask for more than that. After service care is missing in so many companies so its pleasure to treated as I was by BMW
They did everything that I had asked for. A warning light appeared at one stage and that was dealt with efficiently thus avoiding a 2nd visit at a later stage.
I was completely satisfied
good service and flexible approach on pick up
I arranged this MOT and service during lockdown. I was given all the factors affecting the earliest date that MOT was possible and how government rulings would determine this.
The communication was good, I arrived and everything was prepared, I didn't have to wait long to be seen and everything was explained to me very thoroughly
Exemplary service. Ever friendly and professional
Staff are outstanding
Easy, safe check in, service completed by required time and costs explained in advance.
There was never a moment of hesitation on BMW Park Lanes side. They were available to help me immediately, they even offered to have the car collected.
I am completely satisfied with my service as it met the needs required by my car.
Despite initial difficulty booking a service - the rest was very good. Arrived 30 mins before appointment due. Met at gate by businesslike member of staff who arranged reception. Service and needed two new tyres, Service adviser helpful/efficient
Nice, professional staff - security, reception, customer service; all helpful
They went above my expectations with resolving my car's issues
Linda Hegarty was an absolutely amazing consultant, communicating well and ensuring I was constantly kept up to date with the progress of my car
Quick service and a clean car
The Sales Person was friendly, informative and supportive.
Ian was great. lovely gentelman
Great team of professionals who know exactly what their talking about, so nice and friendly you dont often get that at centres these days, the focus is definitely on customer satisfaction.
I was extremely happy with the service provided by BMW Park Lane all thanks to Alex King. From the start he made me feel like I'm the most important customer and always kept me up to date with everything that was happening to the order of the car.
Very helpful, flexible and commercial.
I'm extremely satisfied, I visited many car companies to get a car and I can tell you that the gentleman ( Ian ) who's on the Motabilty cars one of the best experience people I have ever met in my life . He was the reason of choosing BMW .
perfect service Ed Howes at BMW PARK LANE was indeed the best sales person i have dealt with in my 18 years of purchasing BMW cars. Thanks Ed
Alex communicated clearly and in a timely manner. One day, when Alex was off from work, Wayne stepped in seamlessly and was able to assist. The overall teamwork at BMW Park Lane was very good.
Edward Howes at Park Lane BMW in London could not have been more helpful and good-natured throughout the whole process.
The deal we reached was excellent and the car they found me was everything I wanted. The handover went smoothly even during these difficult times of COVID-19.
It's a great car and a lot have changed from the old X5 model making it very luxury and pleasant to drive.
Ed Howes was easy to deal with, genuine and provided a special service with the lead up to handover and on the day! Thanks Ed!
it's because MR. ASAD who look after us is very helpful and explains every single details to us and very accommodating during the time we are in the showroom.
I spent three months visiting car showrooms in Central London trying to find the mid sized SUV that best suits my family. BMW Park Lane and specially Kunal Jarodia's customer service impressed me. As a result I recently leased a BMW X4 M40i.
James Waygood was very attentive and made sure we were happy
Alex King made the process quick and easy and was a delight to work with He is a credit to BMW Park Lane I first met him in 2019 when he was very professional and client focused I contacted him again in 2020 for this reason
I picked my vehicle up from the mini branch due to Covid and all the staff were brilliant in the measures they are taking due to the current climate. The process was very quick and easy.
Guys kept within the constraints of Covid, was given clear instructions on what to do / where to go.
We were treated great and up to date on our new car
I am very impressed with the knowledge and recommendations with the range of cars and all the advise and support I received from Mr Ian Podmore.
Again, Ed was just excellent