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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
189 ratings and 99 comments received in the last 90 days.
05 October 2025
Good communications and service
30 September 2025
The staff were friendly, attentive and efficient.
29 September 2025
Cracked alloy identified and repaired within 1 day from MOT
29 September 2025
the team was responsive and helpful, the shuttle service made my life much easier
29 September 2025
Great guys
28 September 2025
Very professional
28 September 2025
As the previous answer, the finished product is very satisfactory but any time I had to initiate conversation, it was a disaster with unanswered phones, messages left in midair and no return calls.Literally only communications when service dept calls
27 September 2025
Service is amazing
27 September 2025
Team were very helpful and went the extra mile.
26 September 2025
Took really long to get my car back, and after having my car for so long they gave me my car back dirty and the battery to my key was flat
25 September 2025
..
25 September 2025
Looked after me very well. Service while I waited. First time user as my Battersea BMW service has stopped, so it's a little further to travel but worth it.
24 September 2025
easy to deal with and great communication. had a few issues and were presented clearly and quickly
24 September 2025
Very satisfied from booking the appointment throughout.
24 September 2025
Car fully serviced at a good and reasonable fee. Also car fully cleaned inside and out when returned.
24 September 2025
As above, friendly service
22 September 2025
Everytime something goes wrong it's unbelievable, what's so complicated to do your job properly
22 September 2025
Communications
22 September 2025
Friendly and professional
21 September 2025
The car service was dealt with seamlessly
20 September 2025
It was quick and the hospitality was great. Moreover I was picked up by the shuttle service
19 September 2025
Just slightly more information required
18 September 2025
My service book was not updated. I have contacted my service agent three times to see how this can be resolved (two text messages; one phone call). I haven't had a response yet. I would like to show a full service history in the event of sale.
16 September 2025
Car service thorough finished in time.
14 September 2025
Very satisfied
10 September 2025
My rating is due to an unsatisfactory experience in my last visit which in my opinion was unfair and unjustified.
10 September 2025
My MOT was done on time
08 September 2025
Staff seemed a bit too busy
07 September 2025
Again if i have good experience and im happy just because of chris
06 September 2025
Very friendly but processes take quite a long time
06 September 2025
Friendly and professional staff. Quick and efficient turnaround.
06 September 2025
Great customer support from Arjan
06 September 2025
Excellent, Professional, Friendly
01 September 2025
Staff were polite, helpful and answered all my questions
31 August 2025
Great technically, and in terms of personnel but experienced better locations for short term repairs
29 August 2025
Amazing communication from start to finish
28 August 2025
Linda was very helpful in making my service experience smooth.
27 August 2025
The service I received this time around was great. Shout out to James (Manager) who made sure it went smoothly even though he was on annual leave.
26 August 2025
Overall experience is very consistent every time. Interactions with the team at the service centre are always pleasant.
24 August 2025
Should have checked tyre before I collected
22 August 2025
I'm less than satisfied - still waiting on my vehicle inspection results. I have called twice and was assured that someone will call me back and no one ever did. It's been almost 2 weeks and the level of customer service received is appalling!
22 August 2025
The part was changed from plea and the service I got was very good.
21 August 2025
Catherine kept me informed before during and after. Her communication made the difference
21 August 2025
Just like that
19 August 2025
Alvin is a great guy does his best
19 August 2025
Staff is attentive and nice
19 August 2025
Courteous and efficient
18 August 2025
See It was all very convenient and Linda Hegarty, who we dealt with, was super helpful.
18 August 2025
No surprises here, they did what was agreed to do.
17 August 2025
The guys at the front when I drove in was very polite and helped me park in a space
17 August 2025
This was not Park Royal per se. It was BMW Park Lane who organised the pick up and drop off. Park Royal - for me - is a long way from home. It is a shame that Battersea was closed, which was much closer.
16 August 2025
as above
16 August 2025
Relatively easy to get to on public transport.
16 August 2025
Great service
14 August 2025
Excellent service good customer service friendly staff who keep you in the know all the time. Well done and keep this up!
13 August 2025
Very impressed with the service I received. It was professional courteous and kind. Catherine and Jordan especially were of enormous help. As a blue badge pensioner I really appreciated the time and care they had taken with me. Thank You.
13 August 2025
Staff was very friendly and helpful
12 August 2025
Effort to ( successfully) minimise servicing and maintenance costs
12 August 2025
They have high standards and treat the customers with respect .it hasn't changed since I was working there over 15 years ago and I'm glad to see that they've actually improved .
11 August 2025
I don't live close to the service centre, but Oskar was extremely helpful in thinking up drop-off and collection options for me. He also provided continuous and regular updates regarding the progress of the work undertaken.
11 August 2025
The staff were very communicative and efficient. Faster than expected and great customer service
11 August 2025
Very good service. Also had shuttle service to train station.
11 August 2025
exceptional service
10 August 2025
The customer service was second to none - the same as last time. My customer service manager - Arjun - is super good and helpful. The price was reasonable. Getting the car back washed is the cherry on the cake.
09 August 2025
I like the quality of the service
07 August 2025
All job done correctly and in timely manner,clean and wash inside outside
07 August 2025
Efficient, friendly and helpful service, and I was kept informed of developments promptly. Useful shuttle service to transport.
07 August 2025
They returned the car washed and clean inside and out. Put seat covers to protect the vehicle.
05 August 2025
As above
05 August 2025
Everything thinks weredone on time and clean work carried out
04 August 2025
I was seen to very quickly from driving into the garage to the help desk staff and Ken who was the advisor.
04 August 2025
All in good order no delays no issues and super taking care of everything
03 August 2025
After the closure of the Battersea Service Centre I had to take the car to Park Royal which is extremely inconvenient. It takes 4 hours out of my day. There was also a too long lead time for the car to be booked in for the service.
02 August 2025
Very happy customer. Thank you
01 August 2025
Very satisfied with the service received and, as usually, would like to specially recognize Oskar Eidukis
31 July 2025
Catherine is great at what she does.
28 July 2025
Service documents stated complementary car wash and interior vacuum, neither were completed. If it's not going to take place best not to claim it's part of the service on the documents
28 July 2025
Very professional Very friendly Excellent experience Thank you
27 July 2025
Had a mixed encounter with two different contacts on site. A single point of contact should be the only point of contact when customers have a car in for whatever work.
27 July 2025
Service was excellent
27 July 2025
Job done on time
22 July 2025
See above
21 July 2025
As above
21 July 2025
The driver who picked up my car for serving was exceptional and also the one who dropped it off. The car was done quickly and was briefed on what was being done etc. awesome!
19 July 2025
Slightly late turnaround but that was to do with them being overwhelmed with work from another closed service centre
18 July 2025
No issues regarding booking. Given correct advice and work completed as told.
17 July 2025
Quick, efficient and client oriented
17 July 2025
Very good service
15 July 2025
Good overall service experience, however I'm disappointed at the fact that I could not receive a courtesy car as it affected my work and day to day travels.
15 July 2025
Very easy to book appointment
14 July 2025
When I arrived, I chatted to Sherwin outside. He remembers my car each year! And Luke provided a first class service, listening to my concerns, following them up and responding helpfully.
14 July 2025
Great people
14 July 2025
Friendly, informative and efficient.
13 July 2025
Because of the the overall im satisfied the job and the time it' completed
13 July 2025
Overall excellent customer experience, but technician left an old air microfilter on my back seat, had to contact the service team to find out why. It was a mistake and all resolved satisfactorily.
13 July 2025
Fast, reliable and always satisfactory car service. Oscar, the service advisor is always chosen for his satisfactory car service and response.
13 July 2025
As above
12 July 2025
As above
05 October 2025
I never had problems with other bmw branches before but at Bmw Park Royal I didn't have a good experience.